acquisition

Professional Telemarketing

Based from our central sales office in Bagshot, Surrey we conduct expert outbound telephone sales campaigns using our hotel sales professionals. Staff are experienced to generate sales and hotel sales leads, response handle, solve potential service recovery issues for the hotels, and increase goodwill. A typical hotel campaign is structured for a comprehensive 15 – 22 weeks outbound calling period per annum, and supported by year round freephone customer services support for enquiries.

Direct Marketing and E-Procurement

Extensive and easy to use e-commerce capabilities provide for online membership sales, renewals and recommendations, dining reservations, full membership benefit information, membership invitations, special offers and comprehensive hotel details. Each hotel is provided with a templated mini loyalty website to act as an information portal for potential joining members and a service centre for members. Sales campaigns are supported with targeted corporate intranet awareness as required with key corporates.

Comprehensive Loyalty Infrastructure

Our departments comprise of:- Customer Services, Sales, Sales Development, Administration, Fulfilment and Web-Development and each is invested in heavily and are integral to each other. All products developed are wholly private labelled and each seamlessly integrates to the hotel’s own sales function to provide the property with the look, feel and ownership of its own scheme but without the costs or additional personnel required to run it effectively.

Properties are also offered the opportunity to a complimentary link and affiliation to Design Restaurants. (View further information link which takes you to DR section)